Returning Bed Linen, Curtains, Accessories, Towels and Nightwear 

If you’ve changed your mind or your new purchase is not quite what you had in mind, we would be happy to accept it back for a refund. We can only accept back unused and unwashed items in their original packaging. These can be returned for up to 30 days from purchase. 

Returning Filled Bedding 

Your bedding is made to order especially for you so we don’t expect you’ll need to return it.  Truth be told, most customers fall in love with their new duvets and pillows and will be sleeping soundly within hours.  We understand that it’s hard to know if something is right for you until you see and feel it in person, but you can easily check your new dream bedding is right for you by popping your hand inside the packaging and giving it a good old squish.   

If you’re not happy in any way please protect the bedding by sealing the bag straight back up as soon as you can.  If you’re not 100% sure, then please keep the wrapping on and give us a call if you need to discuss any concerns. 

If there is any reason it is not right for you, please return it unused, unwashed and in its original packaging.  We can only accept returns of filled bedding within 30 days of delivery. We are unable to accept any returns of bedding which has been washed or used, even if only for one night.  

If you find a bedding item faulty in any way we will do our best to resolve this for you and get a freshly-made, perfect item back on your bed before you can say “Is it bedtime yet?”. 

Returning Custom Orders 

We are unfortunately not able to accept returns on custom and bespoke orders because we are not able to resell anything that we make especially for you. If something is faulty (although we very much hope not), we will of course make sure that it is replaced.  

Exchanges

We are happy to exchange an unused and unwashed item for something else if you have made a mistake or changed your mind. 

Faulty Items 

All our items go through a rigorous quality testing process at the factory. But, if something does slip through the net and a faulty product manages to find its way to your bed, please let us know as soon as you can. We can then organise an exchange or return for you. 

Please make sure that faulty items are washed and dried, or dry cleaned, before being returned to us.  We regretfully are not able to inspect dirty items. 

International Returns 

Although we welcome returns from overseas if you’ve changed your mind, the return shipping costs will need to be covered by the customer.  The exact charge for your returning parcel will be calculated at checkout when you process your return. 

Unfortunately, we cannot refund your original shipping, duties, taxes, and fees. Refunds will be issued for the product price. However, if you were charged for duties and taxes at checkout, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information.

All our items go through a rigorous quality testing process at the factory, but if something does slip through the net and a faulty product manages to find its way to your bed, please do let us know and we can arrange a return and refund for you.  Unfortunately, we are unable to send out replacements due to any customs, duties and and tax that may need to be paid, so a new order will need to be placed to replace the faulty item.

SIMPLE STEPS TO AN EASY RETURN 

1. Read through this page to check your item is suitable for return. 
2. For UK customers returns are FREE.   The returns shipping cost will be calculated at checkout.
3. Complete the returns section on the packing slip and include it in your parcel to make sure your pennies find their way to you safely. 
4. Follow the emailed instructions to print your label at home.  For parcels being returned via Royal Mail you may be able to take the QR code to your local Post Office and they will print the label for you. 
5. Drop your parcel at your local drop off location.  Easy peasy! 

If the above process isn’t as smooth and easy as a Sunday morning, please get in touch at  service@theartistlabel.com.

As soon as we receive your parcel, we will process the refund, and let you know when to expect your pennies. Please allow 3-5 working days for your return to be processed. 

service@theartistlabel.com